Delivery and returns
Delivery in Ukraine
Delivery in Ukraine is carried out through the Nova Poshta service from Monday to Friday. The cost of delivery is calculated individually and paid by the client separately. Order processing time is 1-2 days, and for pre-orders - 7-10 business days. Delivery time within Ukraine is 2-3 days. If you have any questions about delivery, please contact us by e-mail: [email protected].
International shipping
International shipping is carried out via DHL Express, Monday through Friday. Delivery is available to any country in the world, except for the Russian Federation and the Republic of Belarus. The cost of delivery is calculated and paid at the time of placing an order on the website according to the carrier's tariffs. Order processing time is 1-2 days, for pre-orders - 7-10 business days. Delivery time for international orders is 14-21 days.
Important! The cost of customs clearance is paid by the client. Please take this into account when placing your order. If you have any questions about delivery, please write to [email protected].
Returns and exchanges
You can return or exchange the goods within 14 calendar days from the date of receipt of the order. To do this, you must:
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1. Make sure that the product has no signs of use and that the tag is intact.
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2. Send the goods through the Nova Poshta service.
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3. In the case of exchange or return at the request of the client, the client pays the shipping costs. If the product is defective, the brand pays for the delivery.
Please note: According to the Law of Ukraine 3161-IV of December 01, 2005 "On Protection of Consumer Rights", underwear is included in the list of goods of good quality that cannot be exchanged or returned unless they are defective.